Shipping & Delivery
Shipping & Delivery
All shipping fees are not returnable under any circumstance.
All orders are shipped with delivery confirmation and/or tracking.
Once an order ships from Silifa, tracking is expressly the customer’s responsibility. We are no longer responsible for the status of the package. Once the package leaves our warehouse, it is the carrier’s liability for tracking and delivery time.
All orders are shipped within 1-3 business days unless otherwise noted. We will contact you in case there is a shipping delay.
For Domestic Express orders, please note that USPS requires 1 processing day.
To calculate the shipping cost, please add the product to the shopping cart and choose your exact location and shipping method.
INTERNATIONAL ORDERS: The customer is responsible for any additional duties and taxes that may apply based on the country's laws and regulations.
Returns & Replacements
You have 30 calendar days to return or exchange an item from the date you received it.
All returns are subject to evaluation by Silifa. A restocking fee may be charged based on the condition of the item(s).
All refunds will be applied to the original form of payment, excluding shipping costs and credit card fees, within 3 business days from the date of return.
Merchandise must be in its original unused condition for a refund or exchange. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
If your item is in new and unused condition, you may exchange your item for a different finish or product. If additional costs apply you will be contacted for your information, as we do not retain credit card information from our customers.
We will not assume responsibility for lost, stolen, or mishandled packages. You must file a claim with the carrier.
Please email [email protected] to ensure the product is returnable prior to sending it to us. Returns that are sent without our prior knowledge will be refused. Returns must be received within 14 business days of receiving a return authorization.
Silifa products have a lifetime warranty.
This warranty covers defects in materials or workmanship and will be repaired at Silifa discretion.
Damages not covered are those resulting from improper use/care, normal wear and tear, or cosmetic damages.
Please email [email protected] with pictures to determine if your product qualifies under warranty.